Return Policy

Overview

At Sharvexxiph, we are committed to providing exceptional party styling services. Due to the custom and time-sensitive nature of our services, we have established the following cancellation and refund policy to ensure fairness for both our clients and our business operations.

Service Cancellation Policy

We understand that circumstances can change, and you may need to cancel or reschedule your event. Our cancellation policy is designed to be fair while also protecting our business from last-minute cancellations that prevent us from booking other clients.

Cancellation Timeline

The refund amount you are eligible for depends on when you cancel your booking:

More Than 30 Days Before Event

If you cancel your booking more than 30 days before your scheduled event date, you will receive a full refund minus a 10% administrative fee. This fee covers the time and resources invested in planning your event up to the point of cancellation.

15-30 Days Before Event

Cancellations made between 15 and 30 days before your event date will result in a 50% refund of the total service fee. At this stage, we have typically invested significant time in planning and may have already ordered or reserved materials specifically for your event.

7-14 Days Before Event

If you cancel between 7 and 14 days before your event, you will receive a 25% refund. By this time, we have usually completed most of the planning and preparation work, and it becomes very difficult to book another client for that date.

Less Than 7 Days Before Event

Unfortunately, cancellations made less than 7 days before your event date are not eligible for a refund. At this point, we have completed all planning and preparation, ordered materials, and blocked out our schedule specifically for your event.

Rescheduling

We understand that sometimes you need to change your event date rather than cancel entirely. If you need to reschedule:

• Rescheduling requests made more than 30 days before the original event date can be accommodated at no additional charge, subject to availability.
• Rescheduling requests made 15-30 days before the event will incur a 15% rescheduling fee.
• Rescheduling requests made less than 15 days before the event will incur a 30% rescheduling fee.
• All rescheduling is subject to our availability on the new date.

Deposit Policy

A non-refundable deposit is required to secure your booking. This deposit amount varies depending on the scope and scale of your event:

• Essential Styling packages require a 30% deposit.
• Complete Home Styling packages require a 40% deposit.
• Bespoke Experience packages require a 50% deposit.

The deposit is applied toward your total service fee and is non-refundable once paid, as it secures your date and initiates the planning process. However, deposits can be transferred to a new date if you reschedule according to our rescheduling policy.

Payment Schedule

Our standard payment schedule is as follows:

• Deposit due at time of booking to secure your date.
• 50% of remaining balance due 30 days before the event.
• Final payment due 7 days before the event.

We accept various payment methods including credit cards, bank transfers, and other electronic payment options. All payments must be received by the specified due dates to ensure your event proceeds as planned.

Service Modifications

We understand that your vision for your event may evolve during the planning process. We welcome modifications to your service package, subject to the following conditions:

Adding Services

Additional services can be added to your package at any time before the event, subject to availability and our ability to source necessary materials. Additional charges will apply and must be paid before the event date.

Reducing Services

If you wish to reduce the scope of services:

• Reductions requested more than 30 days before the event will result in a corresponding reduction in your total fee.
• Reductions requested 15-30 days before the event may result in a partial refund, depending on whether materials have already been ordered or reserved.
• Reductions requested less than 15 days before the event will not result in a refund, as planning and preparation have been completed.

Force Majeure

In the event that your event must be cancelled or postponed due to circumstances beyond anyone's control (including but not limited to natural disasters, severe weather, public health emergencies, or government restrictions), we will work with you to reschedule your event at no additional charge. If rescheduling is not possible, we will provide a refund minus any non-recoverable costs we have already incurred on your behalf.

Our Cancellation Rights

While we are committed to fulfilling every booking, we reserve the right to cancel services under certain circumstances:

• If payment is not received according to the agreed schedule.
• If we determine that we cannot safely or adequately provide the requested services.
• If there are significant misrepresentations about the event venue, guest count, or other material factors.
• In cases of force majeure that prevent us from performing our services.

If we cancel your booking for any reason other than non-payment, you will receive a full refund of all amounts paid.

Refund Processing

All approved refunds will be processed within 14 business days of the cancellation request. Refunds will be issued to the original payment method used for the booking. Please note that depending on your financial institution, it may take additional time for the refund to appear in your account.

Disputes

We strive to provide exceptional service and ensure your complete satisfaction. If you have any concerns about our services or this policy, please contact us immediately so we can work to resolve the issue. We are committed to finding fair solutions that work for both parties.

Dispute Resolution Process

If you are not satisfied with any aspect of our service:

• Contact us within 7 days of your event to discuss your concerns.
• We will investigate the matter and respond within 5 business days.
• If we cannot reach a mutually satisfactory resolution, we may agree to mediation by a neutral third party.

Exceptions

We understand that every situation is unique. In exceptional circumstances, we may consider requests that fall outside this policy. Such requests will be evaluated on a case-by-case basis and are entirely at our discretion.

Policy Updates

We reserve the right to update this Return Policy at any time. Any changes will be posted on this page with an updated revision date. However, the policy in effect at the time of your booking will govern your specific transaction.

Questions About This Policy

If you have any questions about our Return Policy, cancellation procedures, or refund eligibility, please don't hesitate to contact us:

Sharvexxiph
30 Brae St, Bronte NSW 2024, Australia
Phone: 0433 471 440
Email: cooperation@sharvexxiph.world

Acknowledgment

By booking our services, you acknowledge that you have read, understood, and agree to this Return Policy. We recommend reviewing this policy carefully before making a booking to ensure you understand your rights and obligations.